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FREQUENTLY
ASKED QUESTIONS
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Please click on a subject or
scroll down to
see the full list of questions.
Merchants,
Merchandise, and My Jewelry
Repair,
Restoration, and Care of My Jewelry
Repair,
Restoration, and Care of My Watch
Appraisals
and Gemology
Authenticity
and Disclosure
Merchants,
Merchandise, and My Jewelry
1 What
is the best way to find a competent jeweler?
2 Is
my jewelry automatically insured while being repaired or appraised?
Repair,
Restoration, and Care of My Jewelry
3 How
often should my jewelry be cleaned, and by what method?
4 How
often should I have the prongs on my engagement ring checked?
5 How
often should pearls and beads be re-strung?
6 How
is a ring sized?
7 Can
a ring be stretched or shrunk?
8 Is
costume jewelry repairable?
9 What
is laser welding?
Repair,
Restoration, and Care of My Watch
10 How
often should my watch be cleaned?
11 Who
is the best person to repair my watch?
12 What
does "water resistance" mean?
13 How
do I get my watch to be water-resistant?
14 What
is the difference between water resistant and waterproof?
Appraisals
and Gemology
15 What
is an appraisal and when do I need to have my jewelry appraised?
16 How
can I be sure I am receiving a proper appraisal?
17 How
is the appraised value determined?
18 How
can I find out the value of my jewelry without getting an appraisal?
Authenticity
and Disclosure
19 How
do I know if my gemstones are genuine?
20 How
do I know if my pearls are cultured, natural, or simulated?
21 How
do I know if my item of "antique" jewelry is authentic or a reproduction?
22 What
is the nature of the new diamond simulant, synthetic moissanite, and how
does it differ from cubic zirconia?
23 What
does "fracture filled" mean and does it affect the value of my gemstone?
24 What
does a jeweler have to disclose about merchandise offered for sale?

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Authenticity and Disclosure
How
do I know if my gemstones are genuine?
First of all, the word "genuine"
means different things to different people, and changes according to the
situation. Generally gemstones are divided into three categories:
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Natural
For example, a ruby that comes out of the ground
and is faceted and polished in preparation for sale (or simply left in
its rough form) is considered natural.
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Laboratory grown (aka synthetic)
Rubies are also grown in laboratories, often
employing methods that closely simulate the natural process that occurs
when rubies form in the earth. Chemically, optically, and structurally,
these laboratory-grown gems very closely resemble their natural counterpart.
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Simulated.
Additionally, red glass or other materials that
bear no gemological or chemical resemblance to ruby can be used to simulate
ruby.
Thus the three categories: Natural,
laboratory grown, and simulated. The three categories noted above also
exist for sapphires, emeralds, diamonds (though laboratory grown diamonds
have yet to break into the jewelry market in a meaningful way), and a variety
of other gemstones. All of that said, the best way to determine whether
or not your gemstone is "genuine," (to determine whether it is natural,
laboratory grown, or simulated) is to have a qualified gemologist examine
it.
Most gems are readily identified
with standard gemological testing. Those that prove more challenging can
be submitted to highly sophisticated gemological laboratories for identification
and in many cases, determination of the country of origin. Country of origin
can be a significant value factor in certain categories, such as Burmese
ruby, Kashmir sapphire, and Colombian emerald.
How
do I know if my pearls are cultured,
natural, or simulated?
First of all, let's distinguish
between the three. Natural pearls are just as the words indicate. These
pearls form naturally when an irritant such as a grain of sand enters the
mollusk, which secretes "nacre" (pronounced nay-ker) to protect itself
from the foreign matter. The nacre forms what is eventually a pearl.
Cultured pearls are formed in much
the same way, but the irritant, or "nucleus," is implanted in the mollusk
by human beings, which then harvest the pearls at varying levels of maturity.
The size of the pearl is determined by both the size of the nucleus and
the time allowed for the nacre to grow thicker around that nucleus.
A simulated pearl is any material
that is meant to look like a cultured or natural pearl. Such simulants
usually consist of a plastic or glass bead coated with a pearl-like skin.
The Federal Trade Commission Guidelines for the Jewelry Industry address
disclosure and terminology issues with regard to pearls.
There are ways in which to examine
pearls gemologically in order to determine their identity as natural, cultured,
or simulated. However, a reasonably reliable test can be performed by the
untrained consumer. If you have pearls in your possession, carefully run
one or more across the edge of one of your front teeth. If the surface
feels slightly grainy, like very fine sandpaper, you have confirmed that
the pearl is cultured or natural. Any simulant will feel absolutely smooth
as you run it across the edge of your tooth. If you are still in doubt,
consult with a qualified jeweler or gemologist.

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How
do I know if my item of "antique" jewelry is authentic or a reproduction?
Differentiating between authentic
antique (defined by U.S. Customs as 100 years or more in age) or period
jewelry and modern reproductions is a skill that is developed only through
extensive experience and research. There are various clues that indicate
an item's age, and with time the student of antique and period jewelry
learns to recognize many of these signs. For example, a certain kind of
mechanical safety catch replaced the simple wire "C catch" around 1896
in Europe, and a few years later here in the United States. If the observer
can be sure after thorough examination that a safety catch is original
to the piece, and it is mechanical, the age of the item can be estimated
within a very few year period. Other characteristics such as the delicacy
or heaviness of the piece, the quality of workmanship, the cutting style
of diamonds or other gemstones and the manner in which they are set, and
hallmarks and date letters, all provide clues as to an item's age and perhaps
country of origin as well.

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What
is the nature of the new diamond simulant, synthetic moissanite, and how
does it differ
from cubic zirconia?
Until recently cubic zirconia ("CZ")
was considered the most effective imitator of diamond readily available
to the public. CZ should rightfully be called "synthetic" or "laboratory
grown" cubic zirconia, because the material commercially available is manufactured
in laboratories, rather than found in the earth. In nature, cubic zirconia,
actually zirconium oxide, generally appears as the mineralbaddeleyite,
and is not commercially viable.
Manufactured CZ is considerably
heavier than diamond, having a specific gravity of approximately 5.8 (meaning
that its weight is 5.8 times that of water in equal volume, as opposed
to diamond's 3.52). CZ has a hardness of 8.5 on the Mohs Scale, as opposed
to diamond's 10.
Recently synthetic moissanite (silicon
carbide, or "carborundum") has appeared on the market and is convincing
as a diamond simulant in one especially significant way that CZ is not.
Moissanite is troublesome to someone who is not prepared for its presence
because it reacts positively to conventional thermal testers that beep
when touched to diamond and are silent when applied to any other gem material.
Essentially, moissanite thereby "fools" the diamond tester. However, there
are several ways to recognize synthetic moissanite, and a competent gemologist
should have no trouble distinguishing between it and diamond. It is important
to note, however, that synthetic moissanite has a hardness of 9.5, exceeding
that of even sapphire and ruby which rate a hardness of 9.
Among other characteristics, synthetic
moissanite is exhibits double refraction, that is, it has the quality of
separating a single ray of light into two. Diamond is singly refractive.
Gemologists can readily identify double refraction in moissanite in the
form of "doubling" of facet junctions visible at certain angles with a
jeweler's 10 power loupe. This is one simple visual test, and several others
too lengthy and technical to describe here, are also at the disposal of
the properly prepared gemologist.

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What
does "fracture filled" mean and does it affect
the value of my gemstone?
Fracture filling, sometimes known
as
"clarity enhancement," is a process
whereby any surface-reaching fissure in a gemstone can be filled in order
to enhance the gemstone's beauty, durability, or both.
It is important to note that gemstones
have been treated in a variety of ways for hundreds and in some cases,
thousands of years. Emeralds were oiled to enhance their beauty as long
ago as the days of Cleopatra, if not before! Enhancing techniques in and
of themselves are not necessarily detrimental or unethical. Failure to
disclose their presence, however, is another matter.
Oiling of emeralds has continued
to this day. However, modern technology has allowed producers to go further
in the enhancement of emeralds as well as many other gemstones. Various
substances such as polymers (colorless or dyed) are now being applied to
a variety of materials. Treatments in many cases benefit the consumer,
as in the case of polymers that strengthen emeralds while enhancing their
beauty. One such filling material, known as the Gematrat® treatment,
is so stable that it allows treated emeralds to be ultrasonically cleaned.
Oiled emeralds cannot be cleaned ultrasonically because the cleaning action
damages or removes the oil and negatively affects the appearance of the
emerald. Stable or not, polymer or oil, dyed or not dyed, any and all of
these treatments must be disclosed to consumers by the seller.
Fracture-filling in diamonds is
a process invented during the 1980's, and involves the infusion under high
heat and pressure of a compound that fills surface reaching fissures, thereby
making them less visible. An experienced gemologist will detect the filler
in the form of bright blue and/or orange flashes visible under magnification
under proper lighting, viewed at a particular angle to the filled fissure.
Various studies of the filler material seems to indicate that it may change
color with age. Also, the filler will be melted or burned by the torch
heat required to effect certain repairs such as prong re-tipping.
On the positive side, fracture filling
dramatically improves the appearance of otherwise unattractive diamonds,
and allows consumers with a limited budget to purchase a great deal more
"look" than they might otherwise be able to afford.
Disclosure of compounds used to
fracture-fill diamonds and other gemstones should include information about
the care required to ensure the maximum life span of the filler material.

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What
does a jeweler have to disclose about
merchandise offered for sale?
This is perhaps the most far reaching
question among all of those posed here on our website. Disclosure issues
are probably most pronounced with regard to gemstone enhancements-those
processes applied to gemstones in order to enhance their appearance, durability,
or both. Disclosure is also critical in the antique and period jewelry
arena. If a Victorian brooch has been fitted with a modern safety catch,
for example, its desirability to collectors and its value are diminished.
Perhaps an antique cut diamond has been replaced with a modern diamond
that does not match those others remaining in the piece. This also should
be pointed out to a potential buyer.
Back to gemstones for a moment:
It is important to know that the Federal Trade Commission's Guidelines
for the Jewelry Industry has established clearly stated rules for the jeweler,
specifically regarding disclosure and the use of proper terminology. Some
forms of disclosure may not be required by the FTC. One example is the
diamond that has been drilled with a laser beam and treated to remove internal
discoloration. The fact that the Guidelines do not require disclosure does
not necessarily mean that the jeweler is not ethically and morally obligated
to disclose the existence of the laser drill holes. Wouldn't YOU want to
know? The consumer can only make an informed buying decision if the consumer
is informed! At the time of this writing the FTC is reconsidering the issue
of laser drilling and its disclosure.
Other issues are not so clearly
defined. For example, most blue sapphires are heat treated to enhance their
color, clarity, or both. Because this form of enhancement is common and
widely known and accepted in the jewelry industry, and also because the
heat treatment is permanent and stable, it is often ignored during the
sales presentation. This is not necessarily meant to deceive the buyer;
it is often an honest oversight by the jeweler.
For a copy of the complete Guidelines
for the Jewelry Industry contact the Federal Trade Commission in Washington,
D.C.

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Contact
Information:
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| Telephone |
| 1-888-393-7077 |
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| 1-323-655-2573 |
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| FAX |
| 1-323-655-8930 |
| Postal
address |
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Regency Jewelry
Co., Inc.
8129 W.
3rd Street
Los Angeles,
California 90048
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| Electronic
mail |
| regency@regencyjewelry.com |
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